Refund Policy

Returns & Refunds Policy

We want you to feel completely confident when you shop with MODA54. If something isn’t quite right, our returns process is designed to be simple, transparent, and stress-free.

All UK returns are managed through our online Returns Portal, where you can generate a tracked Royal Mail return label in seconds.

Returns policy

How long do I have?

You have 14 days from the date your order is delivered to initiate a return through our Returns Portal.

What can be returned?

To be eligible for a refund, items must be:

unworn, unused, and in their original condition
returned with all designer packaging and accessories
free of marks, scent, or damage
returned with the MODA54 security tag fully intact and attached

Items returned without their security tag cannot be accepted.

Non-returnable items

For hygiene and safety reasons, we cannot accept returns on:

opened or used beauty products
fragrances
underwear or intimate garments
custom or made-to-order pieces (unless faulty)

If your item is faulty or incorrect, please contact Client Services within 48 hours of delivery.

How to start a return (UK customers)

Visit the MODA54 Returns Portal (your developer will link this)
Enter your order number and email address
Select the item(s) you are returning
Download your Royal Mail tracked return label
Pack your item securely with the MODA54 security tag attached
Drop your parcel at any Royal Mail location

We’ll email you as soon as your return has been received and processed.

Return shipping costs

Return postage costs are the responsibility of the customer. The fee will be shown within the portal when you generate your label. We recommend keeping your Royal Mail receipt until your refund has been confirmed.

Refunds

Once your return has been approved by our team, refunds are issued to your original payment method.

Please allow:

3–5 working days for MODA54 to process your return, and
Additional time for your bank or payment provider to release the funds (timelines vary)

We do not issue refunds as store credit unless specifically requested.

Exchanges

We do not currently offer exchanges. If you would like a different size or style, simply place a new order once your refund has been completed.

International returns

International customers can initiate returns through the same portal. A DHL Express return label will be generated, and return shipping fees will be displayed before confirmation. Please note: duties and taxes paid at checkout or upon delivery are non-refundable, except where local regulations allow.